Shipping policy

The delivery of the order is made to the address provided by the Customer at the time his information on Abela Online, on his own authority. Delivery is made by road transport. The place of delivery must therefore be accessible by road.

Abela Online does not accept deliveries that require special equipment (boats, vats, lifts, etc.) or abnormal handling to unload the goods.

If events beyond the control of Abela Online, such as force majeure, strikes, administrative decisions, epidemic, pandemic, natural events (sand storm, landslides, storms...) or any other circumstances, have prevented or delayed the performance of its services, Abela Online cannot be held liable in any way. No compensation will be granted to the Customer in any of these situations.

Upon receipt of the order, the Customer undertakes to check the goods delivered (number of products, good condition of the products, etc.) and return any unsatisfactory items to the driver at the time of the delivery. Please make sure to raise any delivery or quality concern to the driver at the time of delivery. Unfortunately, we are unable to accept returns later due to potential health and safety issues. For any other concerns, please email us at enquiries@abelaonline.com within 24 hours of delivery.

In any event, in the absence of a reservation and written confirmation in the aforementioned forms and within the aforementioned time limits, the product order is deemed to have been delivered in compliance and any claim will be deemed inadmissible.

Absence of the Customer upon delivery: If the Customer does not arrange for a new delivery or collect his order within 3 days after the carrier's attempted delivery, this will have the effect of cancelling the sale. The sums paid by the Customer will then be retained by Abela Online as a compensation. It must be specified that it is not possible to make partial deliveries.