Refund policy
Abela Online takes customer satisfaction very seriously. In case of any problem with your order, please send us an email on enquiries@abelaonline.com and we will assist you. In appropriate cases, if you have already been billed, Abela Online will issue full or partial refund. In the following cases: if you did not receive your order or if you have received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction. Refunds will be done only through the Original Mode of Payment used at the time of purchase.
Kindly ensure to check and confirm your items on delivery and return any unsatisfactory items to the driver at the time of the delivery. Please make sure to raise any delivery or quality concern to the driver at the time of delivery. Please be informed that we are unable to accept returns later due to potential safety issues. For any other concerns please email us at enquiries@abelaonline.com within 24 hours of delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, in accordance with the issuing financial institution’s credit return policy.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account records. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@abelaonline.com .
In the event that a price happens to be clearly incorrectly displayed, whatever the reason (computer virus, manual error, technical error etc.), the order for the product concerned will be cancelled. Abela Online will inform the Customer as soon as possible. The Customer will be able, if he wishes, to reorder at the corrected and exact price.
In the event of a total or partial refund of a payment made by bank transfer, the refund will be effective within a minimum period of 10 days for payments made in full upon approval. Any payment incident will authorize Abela Online to impede the delivery of the ordered products.
In the event that, for any reason whatsoever, the debiting of sums owed by the Customer proves impossible, Abela Online will contact the Customer in order to rectify the situation. If the Customer does not rectify the situation within the period agreed with Abela Online, the sale will be immediately cancelled by operation of law and the electronic purchase process will be cancelled without the Customer being able to claim any compensation.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@abelaonline.com
Order Cancellation (if applicable)
When you place an order on Abela Online and then if you decide you want to cancel your order, you can reach out to our dedicated WhatsApp number by contacting +971 50 659 2853 or email enquiries@abelaonline.com and let them know you want to cancel your order. You can cancel your order within 3 hours of placing it on our site. All messages that are received after business hours will be replied to the following day.